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Online FAQs

What if I forgot my Username and Password?
Remember that your username and password are case sensitive.
Send yourself an email with your username and/or password. Or, if you still have problems, please contact us at MaryAnn.Kennedy@cancer.org.

How do I change my Username and/or Password?
First, log in to the site using your username and password. Once logged in you will see a link at the top of the page called "My Profile." Once in your profile, you will be able to change your contact information, e-mail address, email preferences, username and password. All changes will be made to your account immediately. There is no need to sign in again.

I am not receiving important event emails, how come?
To ensure you are receiving important event emails, log in to the site using your username and password. Once logged click the "My Profile" link at the top of the page. Once in your profile, check to make sure your email address is accurate, and place a check-mark in the box to "Please email me event-related information so I can participate successfully". All changes will be made to your account immediately.

How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link to "Unsubscribe". Click this link and follow the instructions given to unsubscribe from receiving event emails.

What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you. Your personal page will allow your donors to make safe, secure online donations directly to the American Cancer Society of your behalf. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page through your Participant Center with a picture and your reason to participate in the Pennsylvania Perimeter Ride Against Cancer.

How do I change my personal fundraising goal?
First, log in to your Participant Center. On the bottom right side of your Participant Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.

How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal. The team captain will need to log in to his/her Participant Center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name and goal, as well as customize your team's fundraising page.

How can I see who has donated to me?
Log in to your Participant Center and click the "My Progress" button; this will allow you to view your donor list and any amounts that have been donated.

How can I see who is on my team?
Log in to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.

What should I do if I raise funds offline?
If you have a personal fundraiser or team fundraiser where you have collected cash/checks and want the money to be reflected in your fundraising thermometer you can send them to American Cancer Society Attn: Pennsylvania Perimeter Ride Against Cancer “Participant Name” 3893 Adler Place, Bethlehem, PA 18017. These will then be entered in to your participant center and reflected on your thermometer. The participant will be notified with an email when this is entered. Donors can find an individualized form on your “Personal Page” that has the address pre-printed of where to send their donations along with your name and ID number.

How do I make sure funds turned in are counted towards my totals?
In order to have your fundraising donations officially counted, the checks/money must be turned in at the rider registration stations at the event check in or by sending checks to American Cancer Society at the address listed above. Please make sure to include your name somewhere or print off your personalized donation form off of your personal page to make sure that it is credited to your total.

How will I know if someone sends a check on my behalf by printing out the form on my personal page?
When donors visit your personal page, if they are unable to donate online, they have an option to print a donation form to mail in a contribution to the local American Cancer Society office. When a gift is mailed directly to the office on your behalf, someone from the Pennsylvania Perimeter Ride Against Cancer staff will enter this on your participant donor log and you will receive an email to let you know that a donation was made on your behalf.

If you have additional questions, please contact us:
Contact MaryAnn Kennedy at MaryAnn.Kennedy@cancer.org or call 1-888-227-5445.

 

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