We're here to help you with any program or technical question you may have about the Coaches vs. Cancer program. Below are answers to some of the most frequently asked questions about the program, online signup, participation, and more. If you are experiencing online difficulties or have a question that is not answered here, please call our 24/7 help line at 1-800-227-2345.

Coaches vs. Cancer FAQs »   I   Technical FAQs »

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What is Coaches vs. Cancer?
The Coaches vs. Cancer program empowers coaches, their teams, and communities to join the fight against cancer by participating in awareness efforts, advocacy programs, and fundraising activities. Participation helps people with cancer today while also helping to find cures to end the disease tomorrow.

How did Coaches vs. Cancer begin?
The Coaches vs. Cancer program evolved from a concept championed by Norm Stewart, former head coach of the University of Missouri's men's basketball program, cancer survivor, and member of the National Association of Basketball Coaches (NABC). He started the program by challenging fans to pledge a dollar amount for every three points made by his team during the season and donating to the American Cancer Society. The Society and the NABC adopted that concept and transformed it into a nationwide effort to unite coaches across the country in the common mission to provide help and hope to all people facing cancer. Today, more than 3,500 Division I, II, and III college and high school coaches have joined the program, helping raise more than $93 million to support the American Cancer Society's lifesaving mission since its inception.

What are American Cancer Society Coaches vs. Cancer events?
Coaches vs. Cancer events are organized by coaches, athletes, and volunteers to leverage a sporting event or team to raise money for the American Cancer Society. These events can be created to be unique opportunities that meet the needs and interests of the school or community. Visit the Fundraising tips page or your Fundraising Dashboard for examples and ideas.

Who can participate?
Any school or league can participate. Coaches, team members, fans, and family can all be involved in raising funds and raising awareness in the fight to end cancer.

What will our team do?
Your school or league can choose a sporting event and designate it as benefitting cancer awareness while helping raise funds in support of the American Cancer Society’s vision of making this cancer’s last century. Whether it be a basketball game or golf tournament or any other sport, the Coaches vs. Cancer program lets you and your team join in the spirit of camaraderie and compassion as you work together to save lives from cancer.

I am a coach, how do I get started?
Sign-up now using our easy online form. The Coaches vs. Cancer program presents an excellent opportunity for you, as a community leader and role model for youth and adults alike, to involve your community and create a positive image for the coaching staff, your school or league, and your sports program. An online Fundraising Dashboard will help you coordinate your team and personal activities. In addition, our Coaches vs. Cancer Playbook will walk you through each step of planning an event.

I am a player, how do I get started?
Look for your team or school using our easy search tool. Then, simply sign-up and start having fun while helping to save lives.

How much money is raised with Coaches vs. Cancer events?
Coaches vs. Cancer coaches have raised over $85 million since the program’s inception to support the American Cancer Society’s lifesaving mission to eliminate cancer as a life-threatening disease.

What happens with the money raised?
Funds raised in support of the American Cancer Society make a difference in the fight to end cancer in many ways:

  • Helping people stay well by educating and empowering people to live healthy lives and reduce their risk for cancer, and to get screening tests to find cancer early, when it is easiest to treat.
  • Helping people facing cancer get well by providing information, day-to-day help, and emotional support to guide them through every step of their cancer experience.
  • Finding cures by investing in and conducting research that leads to groundbreaking discoveries into cancers causes and cures.
  • Fighting back by working with legislators to support laws that help people get access to screenings and care.

For more details, please visit How Donations Save Lives.

Is there a registration fee or a minimum amount to raise?
There is no registration fee and no minimum amount to participate. However, because Coaches vs. Cancer events raise much-needed funds to help the American Cancer Society save lives and fight cancer, each team is encouraged to raise at least $1,000. The goal you set is up to you.

How do I turn in the money I raise?
Your supporters can donate online through our secure Web site. We provide you with easy-to-use online tools to help you promote your participation in the Coaches vs. Cancer program and raise funds for your team. Any funds collected in-person can be sent to the American Cancer Society office using the form found in the Coaches vs. Cancer Playbook. Please do not send cash through the mail. Checks should be made payable to the American Cancer Society.

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Technical FAQs

How do I sign up online?
We make it quick and easy for you to join the Coaches vs. Cancer program and raise money online. Simply click Get Involved and form a new team or join an existing team. From there, follow a few easy steps to complete the process. If you have further questions about signing up, call our 24/7 help line at 1-800-227-2345.

What happens after I sign up online?
Signing up online gives you immediate access to your Fundraising Dashboard, an online tool that makes it easy to send emails to multiple friends and family members to ask for their support. When you send emails through the Fundraising Dashboard, your donors will receive a link to your personal fundraising page so they can make quick and secure online donations. You can also use your Fundraising Dashboard to track online and offline (cash and check) donations, and to send thank you emails.

What is a personal page?
A personal page is an online promotional tool for you to use when asking your friends and family to support you by making a donation. Once you join the Coaches vs. Cancer program, we'll create a personal page for you. You can customize this page by visiting your Fundraising Dashboard. Upload a photo of yourself or a loved one whose cancer journey has motivated you to action. Share a personal story about why you have joined the Coaches vs. Cancer program. You can even link to a video you've uploaded to YouTube! This is your place to express why you are committed to the fight to end cancer and to encourage others to support you.

My personal page already has default content in it. Do I have to change it?
No, but we recommend you do. A compelling personal page will help boost your fundraising results (and isn't everything better when it's personalized?). A compelling personal page will attract and engage supporters, so it's best if you tell your story. Emails you send through the your Fundraising Dashboard will link people to your personal page, so be sure your page reflects your personal words and photos and is an expression of your commitment to the cause.

Can I set a personal fundraising goal?
We definitely encourage you to set a personal fundraising goal - and the fundraising tools we provide you will help you meet or exceed it! The donations you raise can be for any amount.

How do I use my user name and password?
Log in with your user name and password by clicking the Log In button at the top right of the page. If you have visited the site before, your computer may have a cookie* saved and will recognize you and log you in automatically. Logging in provides access to the Fundraising Dashboard, your personal page, your team's information, and online tools to encourage your friends and family to support you in Coaches vs. Cancer.

* A cookie is a small piece of information a Web site leaves on a visitor's computer when the visitor is browsing the site. Cookies remember information about a visitor for use at a later time.

What if I've forgotten my user name and/or password?
Remember that your user name and password are case-sensitive. If you need assistance retrieving your user name and password, you can request an email containing your login information.

How do I change my user name and/or password?
Log in using your current user name and password. After logging in, you will see a link at the top of the page called My Profile. By clicking My Profile, you will be able to change your contact information, email address, user name, and password. All changes will be made to your account immediately. There is no need to log in again.

Is my information secure?
The American Cancer Society makes every effort to protect your personal information. We use industry-standard Secure Sockets Layer (SSL) encryption techniques to ensure that your credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores your data.

How is credit card information handled?
Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial of the credit card donation.

How do I unsubscribe from emails?
Toward the bottom of each email message, there is a link that states "Click Here to Unsubscribe from This Email Message." Click the link and follow the instructions to unsubscribe. Please remember that the emails we send you are related to the Coaches vs. Cancer program and often contain helpful updates. Unsubscribing might cause you to miss out on important information.

What if I accidentally unsubscribed and want to re-subscribe?
No problem. Simply log in using your user name and password, and then click My Profile. You can then update your email preferences to ensure you receive important Coaches vs. Cancer emails.

How do I ask people to support my effort?
Our easy-to-use online fundraising tool, allows you to safely and securely upload email addresses of friends and family into your Coaches vs. Cancer address book. By using our email templates, or by creating your own, you can ask everyone you know to join you as a participant or support you with a donation.

How do I change my personal fundraising goal?
Log in using your user name and password. From the Fundraising Progress tab, you can modify your personal fundraising goal. Simply click Edit Goal, enter your new goal, and submit the changes.

How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal. The team captain will need to log in to the site, click the Team Page tab and then select View/Edit under to update the team name and goal.

How can I see who has donated to me?
Log in to the Fundraising Dashboard using your user name and password. From the Fundraising Progress tab, you can view your donor list and the amounts donated.

How can I see who is on my team?
Log in to the site using your user name and password, and then click on the My Team tab. This will allow you to view your team roster and the amounts raised by each team member.

What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear on the participant search list, and anyone visiting the site will be able to support your fundraising efforts. Setting your personal page to "private" via the tools in your Fundraising Dashboard may hinder your fundraising efforts, because your name will not appear in the participant search list and only people who have a direct link to your page will be able to support you.

When I click a link, I see a page I visited previously instead of the page I'm trying to visit. Why is that?
Most browsers have "caching issues," which means your computer may remember something you don't want it to. This is common when you frequently use the back button on a site, and can also happen if you're using a shared computer. Visit your browser's Web site or access your browser's Help menu for specific information on how to clear your cache.

If you continue to experience problems after clearing your cache, completely exit the browser (close all open windows, regardless of what site is open in that window), and then reopen the browser. This will clear session data, which can also cause caching issues.

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